The company is a leading French brand in fashion jewelry. The brand runs over 400 shops worldwide with a strong ambition in the Chinese market.
我们的客户企业是法国时尚珠宝领域的领军者。该企业在全球有超400家门店，并正在积极拓展中国市场。

* Strategic activity planning to gain, activate members and maintain loyal members online and offline
制定策略和活动计划，完成线上和线下的会员招募，激活留存和培育忠诚会员
* Regularly measure the performance of CRM KPIs with retail and EC team and suggest optimization plans
跟踪CRM各KPI，为线上和线下运营团队给与优化方案和执行
* Integrate Omnichannel data including online and offline to get further data insight to drive business
整合和分析全渠道用户数据，形成有助于业务增长的洞察，并与团队完成业务增长
* Develop and implement life cycle communication program to enhance engagement and maximize mem-ber's lifetime value
完善和实施全用户生命周期的活动和沟通，最大程度延长用户生命周期和提升用户忠诚度
* Build a customer centric service culture to ensure customers' satisfactory；Responsible for contact cen-ter transformation from after-sales service.
建立以与用户为中心、提升用户满意度为目标的CRM运营，负责在售后过程中的用户维护和转化

• Strong project management skill and solid know-how of CRM
资深项目管理技能和丰富的CRM经验
• Solid data analysis ability and sensibility
良好的数据分析能力和对数据的敏感力
• Good at communication skills
良好的沟通技巧
• About 2 years working experience in related background
2年以上的相关经验

Date limite de candidature: 16/03/2023