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Operations Field Representative Test Cells
Emploi, Beijing / Shanghai (Chine )
Publiée par Yueshan LIU le 24/08/2021, modifiée le 24/08/2021 Yueshan LIU
Expérimenté (3-10 ans)
Description du poste

* Develop and maintain strong and long-term relationships with customers
* Develop and maintain local suppliers and partners network.
* Build an effective communication on on-going projects between Safran TC offices and customers, suppliers/partners in order to maintain stakeholders' cohesion and achieve project commitments, and enable the projects performance:
- Design phase: attend design reviews and technical meetings to make sure interfaces with customers are defined and well understood. Ease communication and contribute to find agreement in case of conflicts or misunderstanding.
- Manufacturing phase: follow up of local suppliers on a regular basis. Perform quality inspection and factory acceptance of pieces of equipment manufactured by local suppliers.
- Installation phase: contribute to on-site installation along with project team, as well as on-site commissioning activities.
* Supporting day-to-day communication between local and distant stakeholders for converging on accurate definition of need, specification, technical interfaces and project dependencies.
* Support actively the Safran Test Cells local supply chain, on site installation, commissioning, and support activities
Provide translation services (verbal and written) when required.
* Lead his activities as project (scope, time, resources, cost, integration, communication, risk, quality, purchase)
* Ensure arbitrage and co-decision on technical option in his scope. Give orientation to Senior Management decision
* Edit lessons learned, improve practices for the benefit of the global team

Profil recherché

• Demonstrated awareness of international variances in cultural pertaining to global SMS activities
• Proven ability to make sound judgments and decisions and have an understanding of how decisions affect business lines and the organization as a whole.
• Ability to acquire expertise in different field service capabilities
• Ability to survey his customers and co-develop a strategy that can formulate an opportunity for SMS
• Ability to understand customers specific and generic, explicit and non-explicit needs, and support in proposing taylor made solutions
• Able and willing to travel up to 50% of the time both domestically and internationally, as required
• Strong communication skills both verbal and written with a proven ability to be assertive yet approachable delivering a positive customer service experience, even in case of claim or severe dissatisfaction
• Demonstrate accuracy and thoroughness; actively seeks opportunities to improve and promote quality and monitors own work to ensure quality is met
• Self-motivated, driven, organized, detail oriented, able to multi-task, able to prioritize activities
• Self-starter with ability to work under pressure to deliver targets on time
• Ability to locate and establish business relationships with key customer decision makers
• Ability to manage multiple project activities and communicate goals, objectives, lead highly multidisciplinary team, identify and manage external stakeholders
• Ability to work in different cultures with successful outcome
• Ability to build consensus with support teams to provide customers with an excellent service
• Proficient in MS Office programs to include Excel, Word, PowerPoint, and Outlook
• Bachelor's degree in related field required
• 5-8 years of experience required
• Proven experience in Project Management of approximately $2M-$10M of yearly budget
• Able to apply PMI or equivalent methodology
• Proven skill in more than one Test Cells profession
• Fluent in Chinese and English


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