Date de publication
11/09/18
Type de contrat
Emploi (12 mois)
Société
Aravinda Resort Ninh Bình
Localisation
Ninh Binh / Vietnam / Ninh Binh
Secteur(s)
Hôtellerie - Restauration - Tourisme
Référence
AR - FO Supevisor
Contact
Hoa My Linh
Téléphone : 0919210688
Contacter cette personne

Description du poste

• Schedule, delegate tasks to Front Officers and supervise daily operation.
• Coordinate with Reservation and Sales & Marketing in following up reservation forecast and special requests, if any.
• Ensure outstanding guest care with friendly, cheerful and courteous demeanour at all times.
• Courteously and accurately answer inquiries from potential guests and accept hotel reservations.
• Respond to telephone, email, and in-person inquiries regarding reservation, hotel information and guest concerns.
• Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Train, direct the work of, resolve issues/problems and coach and counsel Front office team members to ensure a quality operation.
• Resolve guest issues, complains, problems in a quick, efficient to maintain high level of service satisfaction a quality service of Serenity group.
• Allocate rooms to expected arrivals after checking guests’ references and special requests.
• Monitor the EPBX equipment and assisting incoming and outgoing calls, setting wake-up calls, notice and met up in-house guest’s order.
• Cross check all billing instructions are correctly updated.
• Control cash transactions at Front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
• Ensure Front office log book and records are updated frequently and actioned upon.
• Ensure safety by following guest check-in and security procedures and report suspicious activities to Security, Resident manager or Manager on-duty.
• Perform other duties as assigned, requested or deemed necessary by management.
• Support Resident Manager in executing standard operating procedures and support implementation in the outlet.
• Participate in job training plan across the department and implement in all aspects of Front Office professionals; manage the subordinate’s performance and conduct appraisal if needed.
• Actively participate in personnel discussions, such as counselling, performance management and general staffing matters.
• Attend department’s meetings on a period basis or as required and support in practicing initiatives discussed at meetings.
• Conduct administrative documents needed as to ensure improvement in service quality and operation efficiency.

Description de la société

Situated in a complex of majestic mountainous area inside Hoa Lu – the Old Capital, surrounded by natural sights and countryside life which is full of tranquility and chastity, Aravinda is the harmony of Ninhbinh’s outstanding features and very Vietnamese grace. All of those are presented through the exclusive architecture, healthy gastronomy style as well as the tenderness, sincerity we strongly expect to give you.
In Sanskrit, Aravinda means “blue lotus” which is the symbol of tranquility, belief and purified heart. These meanings have laid a foundation to construct different values in all facilities and services in Aravinda resort with the guideline of giving the tourists intriguing experiences.

Description du profil

This position is responsible for primarily supervising FO team members to ensure efficient and smooth operation for producing exellent feedbacks and guest sastisfaction; Responding in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services; Directing and handling hotels charges processed to guest’s account, accurate invoices, verified billing instructions and other necessary supporting bills and vouchers are attached for direct settlements.